For Research Use Only
All products are sold strictly for in-vitro laboratory research by qualified researchers. Not for human or veterinary use, not for diagnostic or therapeutic application, and not evaluated by the U.S. Food and Drug Administration.
Refund Policy
Research-Use-Only Products
All products sold by Olympus Biologics are strictly for in-vitro research, laboratory analysis, and educational purposes only. They are not for human consumption, diagnostic use, or therapeutic application. Because of the nature of these materials, returns are evaluated on a case-by-case basis.
Eligibility for Refund
A refund or replacement may be granted if the product arrives damaged, is materially different from the order description, or if there is a documented quality-control issue. Requests must be submitted within 14 days of delivery with supporting documentation.
Non-Returnable Items
For safety and compliance reasons, opened vials or products that have left controlled storage conditions are not eligible for return. Bulk or custom-synthesis orders may carry additional restrictions.
How to Request a Refund
Contact our support team at support@olympusbiologics.com with your order number, batch ID, and a description of the issue. We will review your request and respond within 3 business days.
Processing Time
Approved refunds are typically processed within 5–10 business days to the original payment method. Shipping costs are non-refundable unless the return is due to our error.